Coactz

The opportunity rarely fits the org chart.

Coactz helps startups, scaleups and large organisations grow: from first idea and MVP to go-to-market and scale. Growth seldom belongs to one function. It sits between product, customers, partners, sales and delivery, and it won't wait for the perfect hire or operating model.

Start with the problem.

Bring me the problem
  1. Understand it.
  2. Shape it.
  3. Put the right team around it.
  4. Prove it in the real world.
  5. Make it repeatable.

Chris Vick, founder of Coactz

For more than 35 years I've helped technology businesses grow through partners, propositions and go-to-market: inside and alongside outsourcers, systems integrators, banking platform providers, fintechs and advisory firms. Seeing growth from every side of the system showed me where it really gets stuck. Today I'm also Chief Strategy and Revenue Officer of Stratum, the adaptive digital services layer for banking.

Who I help grow

From first idea to established business.

Growth looks different at every stage. What changes is where the value is stuck, and what it takes to release it.

Startups

Turn a strong idea into something real.

Shape the proposition, build an MVP that tests what actually matters, and win the first customers who prove it.

Scaleups

Turn early traction into repeatable growth.

Sharpen the positioning, build the go-to-market, and put partners and routes to market to work.

Large organisations

Turn existing strengths into new growth.

Launch new ventures and propositions, unlock partner ecosystems, and get stalled initiatives moving again.

From idea to market

  1. IdeaShape the proposition
  2. MVPBuild only what proves it
  3. ProofFirst customers, real evidence
  4. Go-to-marketRoutes, partners and pricing
  5. ScaleMake it repeatable

Most growth stalls in the gaps between these stages. I help carry ideas across them.

Start with the problem. Not the job title.

What do you actually need to make happen?

The response should be built around the opportunity — not forced into a role, department or pre-packaged service.

Sometimes the answer is a few days of experienced judgement. Sometimes it needs several disciplines. Sometimes the bigger prize is making what works repeatable.

  1. 01

    Understand the opportunity

    Get underneath the presenting problem. Understand the customer, market, technology, commercial reality and what has to be true for the opportunity to matter.

    Better decisions. Less assumption. A clearer place to focus.

  2. 02

    Shape something worth pursuing

    Turn what you've learned into a proposition, commercial model, partner strategy, MVP or route to market strong enough to deserve investment.

    A clearer opportunity and a stronger reason for somebody else to act.

  3. 03

    Put the right team around it

    Bring together what the initiative actually needs rather than forcing it through the organisation you happen to have today.

    Faster mobilisation without prematurely rebuilding the organisation.

  4. 04

    Make it work in the real world

    Stay close enough to customers, partners, commercial decisions and delivery to discover whether the model actually works.

    Evidence rather than assumption.

  5. 05

    Make what works repeatable

    Capture the questions, methods, workflow, decisions and operating rhythm that made it work.

    Results that keep working after the engagement ends.

The multiplier

Most growth plans add things together.The best ones connect them.

1 + 1 = 3

Growth compounds when one capability, relationship or opportunity makes another more valuable. The job is to keep finding those connections.

How I work

I work at the levelthe problem requires.

Sometimes that's with a founder or board working out what should change. Sometimes it's with product, technology, partners, sales or marketing working out how. And sometimes it's inside the programme itself — understanding why something isn't moving and helping get it over the line.

Great ideas seldom fail for lack of ambition. They stall in the joins: between product and proposition, partners and sales, pilot and scale.

Starting out in technology taught me to look at the whole system first, then change the connection that matters most.

When changing one connection makes the whole opportunity more valuable, I think of that as the multiplier.

The thinking

Where does the value get stuck?

For founders, it's usually proof and the path to a first customer. For scaleups, it's turning early traction into growth that repeats. For larger organisations, it's how capabilities, partners and decisions have been put together.

01

We've built the MVP. So why isn't anyone buying?

Many first MVPs are built to show that the technology works. Investors and first customers need different evidence: that a specific buyer has a specific problem they will pay to solve. Start with the riskiest commercial assumption, and build only what it takes to test it.

What changes

The MVP becomes a commercial experiment, not a smaller version of the finished product.

02

Everyone loves the demo. So why won't anyone sign?

In B2B, the person who loves the idea is rarely the person who signs. Procurement, security, IT and existing suppliers all shape the decision, and each can quietly stop it. Early traction comes from mapping the path to a signed contract as carefully as the product itself.

What changes

The route to the first contract becomes part of the product design.

03

Every deal still needs me in the room. How do we grow beyond that?

Early customers are often won by the founder's conviction and relationships. That doesn't transfer on its own into a sales team, a partner channel or a new market. The work is to capture what the founder does instinctively — who to target, how to qualify, what proof matters — and turn it into a go-to-market others can run.

What changes

Growth stops depending on one person's diary.

04

Our product is better. So why doesn't the market see it?

When capability gets ahead of positioning, the instinct is often to build another feature, push sales harder or change the campaign. But if the market has been given the wrong frame for understanding the business, those actions don't address the underlying constraint. Start instead with what the capability really enables, who should care, and which proposition, commercial model and route to market make that value visible.

What changes

Positioning becomes a value-capture decision, not a communications exercise.

In one instance, reinterpreting an existing platform changed the position, proposition, brand, commercial approach and routes to market — and ultimately flowed into live delivery at major-bank scale.

05

How do we beat a bigger, better-known competitor?

A challenger rarely wins by becoming a smaller version of the incumbent. If the incumbent owns the conventional definition of the category, competing within that definition reinforces their advantage. The more useful question is: what should the customer value that changes the basis of the decision?

What changes

Change the buying criteria instead of trying to out-incumbent the incumbent.

In one instance, changing the basis of the customer conversation contributed to beating the established market leader and producing the largest transaction of the year.

06

We signed partners. So why aren't they selling for us?

A lot of partner strategies begin with the vendor's objective: more pipeline, more licences, more customer access. That can leave the bigger opportunity untouched. Start instead with what the partner is trying to build, scale or become more valuable at. Then ask where your capability makes their proposition stronger.

What changes

The relationship changes when your capability becomes part of something the partner already has an economic reason to grow.

In one instance, technology became an enabler of a broader virtual-service proposition — supporting growth in advisory and managed services while creating demand for the underlying platform.

07

We can't build everything we need to grow. Do we have to?

Growth often gets equated with building something new. But one organisation may have the strategic ambition while another already possesses the expertise, customers, credibility or distribution required to make it viable. Viewed separately, nothing changes. Connected deliberately, they can create a proposition neither could credibly produce alone.

What changes

Existing strengths become a new commercial capability when they are combined around the opportunity.

In one case, an emerging technology strategy was combined with an established partner's specialist capability and customer position, creating a first-of-its-kind partner position and a materially broader opportunity.

From intervention to capability

The point isn't the intervention. It's what becomes possible afterwards.

Different problems require different responses. The common thread is a change in the system that produces a change in the outcome.

The response can grow with the problem.

  1. 01

    Experienced judgement

    Use senior intervention where ambiguity is highest.

  2. 02

    Focused team

    Bring together the people the initiative actually needs.

  3. 03

    Methods + tooling

    Capture the workflow where repetition begins to matter.

  4. 04

    Your own capability

    Leave behind something the organisation can scale or run itself.

You don't have to design the permanent answer before you've properly understood the opportunity.

The aim is not to make one person's time the operating model. It is to use experienced intervention to create something the organisation can repeat, scale or run for itself. Alongside the work, I'm building the methods, team models and software that make that easier, and some are already in live use.

Experience

The perspective comes from seeing the same problems from different sides of the system.

These aren't a client list. They're organisations I've worked in, with and around: vendors and banking platform providers, outsourcers and systems integrators, fintechs and advisory firms, each making up a different part of the system. Every one gave a different view of the same question this site keeps asking: where does the value get stuck, and which connection would release it?

A selection of those organisations

Technology, advisory, systems integration, banking, payments and enterprise software.

Bring me the thing that doesn't fit neatly anywhere.

Start with the problem